Return Policy

Overview

This Return Policy outlines the terms and conditions for returning products related to hypoallergenic cleaning solutions for children's clothing. We strive to ensure customer satisfaction and will work with you to resolve any issues.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be returned within 30 days of purchase
• Products must be in their original, unopened condition
• Items must be in their original packaging with all tags and labels attached
• Proof of purchase (receipt or order confirmation) must be provided

Non-Returnable Items

The following items cannot be returned:

• Opened or used products for hygiene and safety reasons
• Items damaged due to misuse or improper handling
• Products without proof of purchase
• Items returned after the 30-day return period

Return Process

To initiate a return, please follow these steps:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Package the item securely in its original packaging
4. Ship the item to the address provided in your return authorization
5. Wait for confirmation of receipt and processing

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5-10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid return shipping label.

Exchanges

We currently do not offer direct exchanges. If you need a different size or product, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven't received your refund yet, please check the following:

• Check your bank account or credit card statement
• Contact your bank or credit card company, as it may take some time before your refund is officially posted
• Contact us if you've done all of the above and you still have not received your refund

Contact Us

For questions about returns or to initiate a return, please contact us at:

Email: contact@brexaloniz.world
Phone: +1 (512) 257-1402
Address: 1347 Willow Creek Drive, Austin, TX 78745, United States